The following use cases include application practices of AI technologies, such as OCR, deep learning and machine learning, analytics, and chatbot (NLU, TM). The use cases can be found in the value chains of seven different sectors, including business administration, purchasing, R&D, manufacturing, sales, and the service industry.
Business administration
V/C | Technology | Use case | Description |
---|---|---|---|
Planning | RPA | Creation and collection of daily reports | Creation and reporting of daily reports, collection of weekly reports by team |
Legal affairs | RPA,NLU(TM) | Automated notification for changes in laws and regulations related to the business | ∙Implementation of an RPA that regularly searches for laws and regulations that include the keywords set by the manager on the Web and sends the results to the manager ∙Implementation of an RPA that utilizes the text mining technology, which analyzes, extracts, and reviews the articles of environmental safety laws and regulations and informing the manager |
Legal affairs | RPA | Case search | Supreme Court case search |
Legal affairs | RPA | Mailing service for prior announcements of legislations by the government | A mailing system that searches for the prior announcements of legislations by the 12 government offices (including the Ministry of Science and ICT, Korea Communications Commission, Ministry of Economy and Science, etc.) and informs the manager on a daily bases. |
Legal affairs | RPA | Mailing service for guidelines for the joint attribution of intellectual property rights | Sends mail messages containing the guidelines required for reviewing joint attribution of the intellectual property rights that belong to the finished products. |
Legal affairs | RPA | Search and monitoring of Supreme Court cases | For pre-defined case numbers, an automated process accesses the Supreme Court website, downloads the relevant material, and shares it to eliminate risks and allow for timely responses. |
Legal affairs | RPA | Automated responses to requests for standard contract forms | For frequent requests related to standard contract forms, an automated process is provided to direct the employees to the list of standard contract forms or appropriate links to answer the requests. |
HR | RPA | Support for the hiring process | ∙Résumé screening and candidate list creation: Collection and screening of resumes or online applications, background checks, verification of the requirements, selection of final candidates, creation of notifications for interviews, feedback, or rejections ∙Automated creation and delivery of offering letters: Automated creation of letters of offer, cross-checking of the letters of offer based on the rules and regulations found on internal and external databases ∙Onboarding of new employees: When the final candidates accept the offer, the automated process will create user accounts and email addresses for the new employees, request access permissions to the company system, request or place orders for IT equipment, and send the onboarding documents to the new employees. |
HR | RPA, D/L(M/L) | Support for employee capability management | ∙Management and reflection of performances Integrates the performance data, related feedbacks, and the report results to calculate the performance increase and bonus, and then updates the payroll system. ∙Training/Development management: Management on the compliance progress, tracking and notifications on the related courses, and automated suggestions for the future career paths that help the self-development of employees |
Finance | RPA, D/L(M/L) | Collection and sharing of raw material market condition data such as positions and prices | Management and preliminary sharing of the market condition data of major chemical materials (positions and prices) to identify the position risk |
Finance | RPA | Uploading of electronic tax invoices | Approval of tax invoices and uploading of the approved tax invoices to the ERP |
Finance | RPA | Mail notification for KRW withdrawals | Checks the KRW withdrawal schedule on SAP systems, and sends confirmation requests to the relevant business divisions. |
Finance | RPA | Adjustment of currency deposits/withdrawals and forward exchange | Identifies on SAP the withdrawals/payments at sites and shares the amounts across the company via mail, and sends the transfer details (SAP) to banks. |
Finance | RPA | Prediction and registration of standard costs | Prediction and registration of standard costs with the materials master ledger after a product has been proposed |
Finance | RPA | Automated processing of approvals for special account title expenses | Approvals for the “Meeting/Interview” and “Internal dispatch” account titles and transportation expenses among the corporate activity card expenses |
Finance | RPA | Data processing and extraction utilizing integration with financial information sites | Extraction of raw data from an external site (Reuters) and processing and accumulation of the extracted data into standardized forms |
Finance | RPA | Cross-checking of nonconformity in tax invoices | ∙Extracts billed cases without tax invoices and provides the list in the Excel file to the manager ∙Informs the manager of the list of previously issued tax invoices that have not been processed. |
Finance | RPA | Renewal of K-sure insurance coverage that is scheduled for an expiration | ∙Identifies valid coverage from the cyber market of Korea Trade Insurance Corporation and downloads the data. ∙Identifies the insurance plans that will be expired within the next 30 days on the SAP system. ∙Identifies the final export dates from the history of valid plans by utilizing the buyer code. ∙Renews the valid plans to + 364 days after the export dates. |
Finance | RPA | Transfer of site operation expenses | ∙Creates an expenses Excel sheet based on the internal mail messages. ∙Creates funds transfers on SAP and submits them for approvals (by each site). ∙Transfers the funds upon approval. ∙Confirms the transfer amounts. |
Finance | RPA | Verification of duplicate APs | ∙Extracts the APs that have been created on the same day. ∙Identifies withdrawals in the APs. (Checks the occurrence date, customer name, account information, and invoice number to prevent duplicate withdrawals.) ∙Extracts abnormal items daily and sends mail. |
Finance | RPA | Extraction and mailing of exchange position estimation data | ∙Extracts and processes sales order history on SAP systems. ∙Extracts and processes corporation accounts receivable on the SAP system. ∙Extracts and processes negotiation history on the SAP system. ∙Sends the processed Excel file to the manager via mail. |
Finance | RPA, NLU(TM) | Corporation card settlement utilizing chatbots | Simplification and automation of frequent corporation card settlement tasks by utilizing “chatbots and RPA” |
Finance | RPA | cash assurance | ∙Captures and identifies payment and transfer history. ∙Cross-checks the invoices, payment history, and bank account statements. ∙Posts journal entries (offsets the balance accounts). ∙Updates the bank account reconciliation by adjusting the bank accounts, balance matches, and the balance items list. |
Finance | RPA/IPA | Analysis on revenue leakages | Implementation of a revenue leakage analyzer ∙Cross-checks the estimates, orders, and invoices. ∙Identifies missing bills. ∙Fixes error log problems. ∙Tracks the billing of contracts. ∙Modifies the upstream process change proposals (to be fixed). ∙Proposes cross-sales and upsales. |
Finance | RPA, Analytics | O2C analysis | ∙Identifies the price/return/refund/payment trends. ∙Identifies the opportunities for automation / process enhancement. |
Finance | RPA | Account reconciliation | ∙Extracts the balance of the general ledger and executes subsidiary ledger reports. ∙Adjusts the general ledger and subsidiary ledger, and identifies the items to adjust. ∙Notifies the manager to respond. ∙Schedules the journalizing of the adjustments. ∙Attaches adjustment supports and provides notifications to the approvers. ∙Accumulates and calculates the unadjusted differences, prepares for journalizing changes, assigns journals for approval, and schedules journalizing changes. |
Finance | RPA | Calculation of profit distribution / commissions | Enhances the efficiency and scalability of profit distribution / commissions calculations. |
Finance | RPA, Analytics | Credit analysis and management support | ∙Performs the initial credit analysis (rule-based) and provides support for the credit manager. ∙Issues and submits the recommended credit conditions. ∙Registers the credit conditions with the system upon approval. |
Finance | RPA, D/L(M/L), Analytics | Analysis on uncollectible accounts | ∙Analyzes the aging reports. (*Aging report refers to a list of collectible accounts by period.) ∙Calculates the required adjustments based on the past patterns. ∙Makes preparations for potential adjustments (bad debit reserve). |
Finance | RPA | Occurrence of general operation cost | ∙Lists the payable amounts. ∙Requests feedback/explanation from the account / cost center owner. ∙Collects (standardized) feedback/explanation from the account / cost center owner. ∙Adjusts the schedulability. |
Finance | RPA, Analytics, NLP | Flux analysis | ∙Analyzes the initial flux. ∙Requests feedback/explanation from the account / cost center owner. ∙Collects (standardized) feedback/explanation from the account / cost center owner. ∙Flags outliers. |
Finance | RPA | Automated financing KPI calculation | Calculates closely related KPI/trends (MJE, timing, completed, waste/rework, etc.) |
Finance | RPA | Adjustments between corporations | ∙Identifies mismatches between corporations. ∙Resolves the mismatching problems between corporations if the process is rule-based (Ex.: "the receiver is always correct") ∙Requests agreements from the persons in charge in each corporation (standard from). ∙Requests approval for the adjustments between corporations. ∙Makes adjustments between corporations. |
Finance | RPA | Control test | Performs compliance management on a regular basis (by documenting the processes, and storing and configuring the evidence of scheduling). - Creates a dashboard with results. |
Finance | RPA | Allocation (tax, FP&A) | Executes calculations based on the history or a dynamic data model. |
Finance | RPA | Occurrence and adjustment of payrolls | Calculates the payroll amounts based on the history and a dynamic data model. - Requests approvals for payroll occurrences - Schedules occurred payroll amounts. - Adjusts the payroll amounts. |
Finance | RPA | Supports the creation of accounting data | Supports accounting data creation (statement of cash flows, especially) |
Finance | RPA, Analytics | Automated accounting information | ∙Performs initial analysis of abnormal incidents. ∙Requests and collects accounting data and explanations from the manager. |
Finance | RPA | Approval requests and recording of PO occurrences | ∙Reports end of term open POs *PO: Purchase orders that are issued to the supplier when the same products are expected to be repeatedly purchased for a specific period. ∙Calculates and prepares PO occurrences. ∙Requests approval for PO occurrences. ∙Registers the PO occurrences in the general ledger upon approval. |
Finance | RPA | Automated data verification, processing, and reporting for closing accounts | ∙Performs closing and creates routine reports. ∙Collects data for reporting. ∙Closes and verifies accounts. ∙Verifies payment data. ∙Verifies data received from external organizations. ∙Closes and verifies fees, costs, and deducted amounts. |
Finance | RPA | Extraction of officially announced financial data based on integration with external sites | Inputs various official data (interest rates posted on the homepage, asset interest rates, etc.) and bond discount rates to the system, and calculates the EDW statics data for system input. |
Finance | RPA | Automated closing processes for extracting outstanding balances and sharing data with customers | Automated closing processes for extracting outstanding balances and sharing data with customers |
Finance | RPA | Creation of billing data for LC negotiations and demurrage | Creation of billing data for LC negotiations and demurrage |
Finance | RPA | Enhanced efficiency for calculating manufacturing and processing costs | Calculates the manufacturing and processing costs. |
Finance | RPA | Automated proposal creation | Verifies if an existing closing number can be applied to a submitted proposal and utilizes the closing number if there is an available number. If an available number does not exist, selects a number, creates a closing proposal, and submits it for approval. |
Finance | RPA | Credit card billing for corporations | Extracts the billing data for gas, toll fees, and air fares, processes the data into appropriate forms for each corporate customer, and then sends the billing announcements (a PDF report) and statements (Excel file) to the managers of the corporations via mail after encrypting them. |
Finance | RPA | Customer service by credit card companies | Sends statement mail, reactivates suspended credit cards, processes the unprocessed cases for the 2nd report of lost credit cards |
Finance | RPA | Account opening approvals in banks | Approves contact-free account opening requests. |
Finance | RPA | Sales data management by customer | Downloads the sales data by customer for the previous date. |
Finance | RPA | Automated issuance of tax invoices | Issues tax invoices for the sales by the sales team. |
Finance | RPA | Automated paybacks by customer | Processes paybacks to customers based on sales and receipt slips. |
Finance | RPA | Automated notification of expected transfer dates | Notifies vendors of the target transfer dates of the approved T/T transfers. |
Purchase
V/C | Technology | Use case | Description |
---|---|---|---|
Purchase | IPA, OCR | Verification of customer estimates, order, or requirement fulfillments and announcements of the effect on the price policy | ∙Reports it if the customer estimate, order, or requirement could not be fulfilled. ∙Identifies the effect of the factors on the price policy and reports it to the customers. |
Purchase | IPA | Automated input of corrected orders | ∙Identifies the order correction scenarios and supports the employee who manages orders. ∙Inputs the corrected order to the ERP system. |
Purchase | RPA | Order input | Automation of SFDC (CRM system) opportunities (provides notifications based on customer information, such as their repeat order cycle) - order input to the ERP system (if the SFDC interface has not been implemented) - order approval - maintenance of customer data - notification of order confirmation to customers |
Purchase | IPA, D/L(M/L) | Purchase returns and rebates | ∙Identifies return processes based on specified rules. ∙Learns exceptions and develops new rules. ∙Defines exceptional processes. |
Purchase | RPA / IPA | Supports existing/closed POs | Identification of outdated/practically closed POs and requests. - Closes the POs if no responses are made after contacting the owner. - Reports the cases without responses and escalates them if necessary. - Supports the closure of PO line processes. |
Purchase | RPA / IPA | Enhanced efficiency of vendor master data management | ∙Reviews the master files of various suppliers. ∙Verifies if there is duplicated supplier data by utilizing internal and external data (Ex.: Tax ID, Dunn & Bradstreet Hierarchy, etc.). ∙Identifies duplicated suppliers. ∙Fixes data to eliminate duplications (by closing and reopening payment data or POs) ∙Creates audit records about the master data updates and approvals. |
Purchase | RPA, D/L(M/L), Analytics | Review of PO requests and proposal of optimal substitute supplier | ∙Extracts the supplier data and other related data to the PO request. ∙Compares the supplier for the PO and the list of approved suppliers to ensure that the supplier has been approved. ∙Verifies if the supplier and the conditions satisfy the company policies. ∙Suggests substitute suppliers with better deals or other business benefits. ∙Identifies potentially duplicate supplier names and proposes maintenance and updates of the master data. |
Purchase | RPA | The customers that expire on the day | ∙Inputs metal futures trading data. ∙Cross-checks the in-house future exchanges and the deposits/withdrawals. ∙Inputs the overseas branch insurance coverage and class data. |
Purchase | RPA | Issuance of the certified place of origin | Issuance of the certified place of origin |
Purchase | RPA | Materials purchase | Processes bills for the purchased materials. |
Purchase | RPA | Materials purchase | Settles import and inland transportation costs. |
Purchase | RPA | Materials purchase | Delivers RFQs to overseas suppliers. |
Purchase | RPA | Materials purchase | Sorts the promotion details. |
Purchase | RPA | Materials purchase | Sorts the market price status for materials. |
Purchase | RPA | Materials purchase | Lists the warehousing and shipping status. |
Purchase | RPA | Materials purchase | Lists the freight settlements (for master batch processing and others). |
Purchase | RPA | Materials purchase | Lists the management items for exporting waste plastic. |
Purchase | RPA | Registration of imported raw material lane | Registers the raw material lane with the system for the purpose of a quality test of the raw materials imported on that day. |
Purchase | RPA | Registration of the certificate of import declaration | Registers the certificate of import declaration downloaded from the Customs Service site with the SAP system. - Initially, the OCR was supposed to be utilized for extracting data from the scanned copy. However, the recognition rate was too low, and the plan changed to extract data from the digital document instead. |
Purchase | RPA | Collection/Distribution of outsourcing defect rates | Collection/Distribution of outsourcing defect rates |
Research and development
V/C | Technology | Use case | Description |
---|---|---|---|
Research and development | RPA | Extraction and analysis of competitor information. | Extracts competitor information to save the time required for research and reports. |
Manufacturing
V/C | Technology | Use case | Description |
---|---|---|---|
Manufacturing | RPA | Sharing of product inspection results | Processes the product packaging inspection result, creates portal mail and shares it with related teams. |
Manufacturing | RPA | Equipment management | ∙Registers the public unit-price contract statements. ∙Creates daily reports about the Korea Investment Corporation. ∙Requests purchase of materials based on the bill of materials (BOM). |
Manufacturing | RPA | Registers L/Cs. | Registers L/Cs. |
Distribution
V/C | Technology | Use case | Description |
---|---|---|---|
Distribution | RPA | Automated shipping company booking processes | Automates booking processes through linkage with the shipping company's website. |
Distribution | RPA, OCR | Export license data input | Inputs the required information on the export licenses received from customs agents, such as the registration numbers and the registered dates, to the SAP system. |
Distribution | RPA | Extraction of daily performances and status data and report creation | Extracts data, such as major tasks of the day, shipping performance and plans, the warehouse inventory from the SAP or HR system, processes the data and creates and shares the report via portal mail. |
Distribution | RPA | Extraction of inventories at closing and report creation | Extracts the closing inventory status of the previous day from the system, then creates and shares the report via portal mail. |
Distribution | RPA | Creation and sharing of the long-term inventory status and the storage/management data | Creates a portal mail with the long-term/expected long-term/bad inventory status, bulk container usage, and the period of inventory retention and shares the mail with related teams. |
Distribution | RPA | Creation and review of the export shipping documents | Inputs the data from a standard form to the SAP system, save it as a PDF file, and sends the PDF file to the manager. |
Distribution | RPA | Creation of a shipping performance to plan report | Creates a standardized comparison report after extracting the plans and the shipping performance data from the system and sends the report to the manager via portal mail. |
Distribution | RPA, OCR | Automated BL data conversion and system input | Receives BL documents via email (including multiple scanned documents) → Saves the data in an Excel file by utilizing the OCR feature → Sends the converted data to the requester. |
Distribution | RPA | Charter cargo insurance registration | Charter cargo insurance registration |
Distribution | RPA | Settlement of transportation-related expenses | Settles the inland/ocean freight charges and the port entry fees. |
Distribution | RPA | Calculation and sharing of the estimated load rate at closing | Calculation and sharing of the estimated load rate at closing |
Distribution | RPA | Uploading of inbound/departure information and port schedule creation | Uploads inbound/departure information and fills in the port schedule submission form. |
Distribution | RPA | Automated proposal creation | Creates expense reports for ocean and inland freight charges, contract charges, fuel expenses, and lease costs. |
Distribution | RPA | Sales | Integrates export licenses (EP) with requests for export licenses (EPR). |
Distribution | RPA | Enhanced efficiency for delivery management and delivery orders | Reviews the shipment inspection certificate on the SAP system and registers the certificate details and customer sites. |
Distribution | RPA | Enhanced efficiency for delivery management and delivery orders | Creates delivery slips and places delivery orders on the SAP system. |
Distribution | RPA | Review of the registration and shipping information | Reviews the registration and shipping information. |
Sales
V/C | Technology | Use case | Description |
---|---|---|---|
Sales | RPA | Automated document delivery and B/L creation | Delivers documents and creates B/L after accessing the DHL website. |
Sales | IPA | Aging/Collections | ∙Classifies customers and accounts based on the longest accounts receivable collection period. ∙Decides the priority for the collection of accounts payable (based on the history and a dynamic model). |
Sales | RPA | Billing | Invoice/Bill creation - Approves invoices and bills. -Distributes invoices and bills to customers. - Inputs the all-risks (AR) in the general ledger. |
Sales | RPA | Application of exception prices and discounts | Enhances the efficiency and scalability of the exception price/discount calculations. |
Sales | RPA | Contract review for profits | Flags non-standard contracts and extracts the data in an Excel file for review. - Identifies linked contracts. - Updates the contract links on the CRM system. - Adds POBs for material right options. |
Sales | RPA | Creation of price reports | Creates price reports. |
Sales | RPA | Automated sorting and accumulation of sales status and supply/demand data | ∙Sorts the raw data for execution plans and sales status reports, and supply/demand data creates documents for external parties. ∙Sorts the sales performance and accumulates the shipping records. |
Sales | RPA | Automated export system | Automates the export system (the ERP sector) |
Sales | RPA | Sales | Creates local L/Cs and receipts. |
Sales | RPA | Sales | Request sale of T/T. |
Sales | RPA | Contact-free bank loans for purchasing a new car | Reviews vehicle registration information for contact-free new car loans and automatically inputs the car information. |
Sales | RPA | Automatic creation of new orders based on shipping plans | Creates new shipping orders daily via the SAP system according to the shipping plan. |
Sales | RPA | Automatic creation of new orders when there are not enough shipping orders | Automatically creates shipping orders when the remaining orders are below a certain level for each customer registered on the internal system (intelligent weighing system). |
Service
V/C | Technology | Use case | Description |
---|---|---|---|
Service | RPA | Inspection of the groupware server/processing of simple requests | ∙Performs routine inspections of the groupware server. ∙Responds to inquiries about locked accounts and unlocks them. |
Service | RPA | Automated customer on-boarding | ∙Registers customers. ∙Provides delivery notifications. ∙Delivers bills. |
Service | RPA | Automated customer management | ∙Provides announcements to customers. ∙Updates information. ∙Manages contracts. |
Service | RPA | Automated payment | ∙Makes payments for matured contracts. ∙Makes refunds for canceled contracts. ∙Screens claims (insurance). |
Service | RPA | Verification of customer management data | ∙Verifies customer data for new product launches/product changes. ∙Verifies the announced data/content for each customer. |
Service | RPA | Verification of case audits | Verifies audit results of insurance claim cases. |
Service | RPA | Automated mail/fax delivery to customers | ∙Performs batch-mailing of messages to the group insurance subscribers on a list. ∙Delivers electronic transfer statements via fax. ∙Sends mail messages for requesting variable funds transfers. |