Installation

Situation: Designer or Bot cannot be activated.

Solution: Designer and Bot may not be activated if the certificate has not been installed properly.
Install the "auth_server.cer” and "AUTH_SERVER_CERTIFICATE.crt” certificates again as shown below:

  1. On the certificate screen, click Install Certificate.

  2. Click Next in the certificate importing wizard.

  3. Select Save all certificates to the repository below and click Find.

  4. Select the path to save certificate and click OK.

  5. Click Next.

  6. Confirm that the certificate has been saved and click Finish.

Situation: The new version cannot be installed.

Error_Popup

Solution: Install the new version after closing the previous version of Designer or Bot.